Effective Date: 28-06-2025
Website: https://captionation.com
We aim to be transparent and fair in how we handle cancellations and payments. Please read this policy carefully before purchasing any subscription plan on Captionation.
Subscription Plans
Captionation offers subscription plans that renew either monthly or yearly, depending on the plan you select. Each plan includes a fixed number of credits (text and image) per billing cycle.
Cancellation Policy
🔁 Monthly Subscriptions
- You can cancel your monthly plan at any time from your account dashboard.
- Once canceled, your subscription will remain active until the end of the current billing cycle.
- No further payments will be charged after cancellation.
Note: Canceling does not refund unused credits.
📅 Yearly Subscriptions
- Yearly subscriptions require a manual cancellation by contacting our support team.
- Please email us at support@captionation.com with your request.
- Your plan will remain active until the end of the billing period unless otherwise stated.
Refund Policy
We currently do not offer refunds for any subscription — monthly or yearly — once a payment is processed.
This is because:
- Credits are immediately available after purchase.
- Our plans are usage-based and fairly priced.
We recommend starting with a free plan or a monthly plan before committing to a yearly subscription.
Billing Issues
If you believe you were charged in error or have a billing-related concern, please reach out to our support team within 7 days of the transaction:
📧 Email: support@captionation.com
💬 Subject: Billing Issue – [Your Account Email]
Changes to This Policy
We reserve the right to update or modify this Cancel & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Last updated: 28-06-2025